Return Policy
RETURNS:
We will do everything we can to ensure your satisfaction. Please contact us with any questions, comments, or concerns by sending an email to hello@twoplant.com.
Non-perishable products may be returned unused, unopened, an undamaged up to 30-days from the receipt of goods. Customers are responsible for the return postage cost. Fragile items such as small loose, breakable spare parts need to be packed well with bubble wrap or other protective packing materials to ensure safe delivery. Products returned damaged will not be granted a refund.
DAMAGED GOODS:
We only ship items of good quality. That being said, we cannot control what happens to your order during transit.
If items arrive damaged due to transit, we will issue a store credit. In order for this to happen, you must contact us within 48 hours of receipt of your order by sending an email to hello@twoplant.com. Please provide your order number and photos of the damage, both to the packaging and the actual product. Do not dispose of the received product or packaging as the carrier may request their return.
