What currency are the prices do I see in the site?
All prices are in USD. However, you can switch currency from the website top bar.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 business days process time in order to prepare the items for shipment, average shipping times are 2-4 weeks (depends on the carriers in countries). Note: We can only start process all orders using credit cards payments after complete clearance.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at firstname.lastname@example.org
Do you do wholesale?
Yes we do! Customer are welcome to buy in bulk. Just contact us with email for special rates.
Do you drop ship gardening tools?
Yes we do! Just contact us with email to email@example.com for inquiry.
I am not in love with my order, can it be returned? What if there is an issue?
We will do everything we can to ensure your satisfaction.
Please contact us with any questions, comments, or concerns by sending an email to firstname.lastname@example.org. Non-perishable products may be returned unused, unopened, an undamaged up to 30-days from the receipt of goods.
Customers are responsible for the return postage cost. Fragile items such as small loose, breakable spare parts need to be packed well with bubble wrap or other protective packing materials to ensure safe delivery. Products returned damaged will not be granted a refund.
Can I cancel my order?
TwoPlant.com will happily cancel your order if a cancellation request is received before your order is packed or fulfilled. Orders that have been packed and are ready to ship, or that have been shipped, are ineligible for cancellation.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com.
If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Please double check the shipping address provided during the checkout process to ensure that your package arrives at its final destination safely.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
Please expect slower shipping delivery to happen in times of riots, Covid-19 and political unrests.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your garden beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.